Help Desk
Building Your Roster
Inviting coaches, adding and claiming drivers, and managing who's on your team.
Adding a coach to your team
Coaches join your team using a one-time invite code that only the team owner can generate and share — there's no email invite system to manage. Generate and sha
Tagging sessions to the right driver
When staff import telemetry into the team section, LapperSnapper needs to know which driver each session belongs to before it's useful for coaching or history.
Understanding your team's driver and staff limits
Team accounts have a driver and staff cap based on your plan. Here's what's included, and what happens when you outgrow it. Free team 2 driver profiles — claime
Driver account vs. Team account: why you may need two
If you've been asked to claim a profile, you might wonder whether you need a separate login for the team. You don't. Your existing driver account is enough Clai
Leaving or removing a driver from a team
A driver can leave, or be removed by the owner, at any time. What happens to their data afterward depends on three separate mechanisms — easy to mix up, so it's
The driver profile screen: Sessions, Details, and Notes tabs
Every driver on your roster has a profile screen — it's where you'll do most day-to-day roster management, whether that driver is claimed or not. The header Kar
What a coach can and can't see about a linked driver
Once a driver claims their profile, coaches gain real visibility into their session history — but it isn't entirely one-way, and some things stay off-limits. Wh
What happens when you claim your team profile
If a coach or team owner has sent you a code to claim your profile, here's exactly what happens when you redeem it — read this before you confirm, because it ca
Adding a driver to your roster
Most drivers on your roster start as an unclaimed profile — nothing more than a name you enter yourself. No invite, no email, and no consent needed from the dri
Inviting a driver to claim their profile
An unclaimed profile stays that way until you invite the driver to claim it. Claiming links the profile to their own LapperSnapper account — any staff member ca