Find the time you're leaving on track.
Help Desk
Troubleshooting
Fixes for connection, GPS, and sync problems — and how to reach us.
The app can't find my MyChron
A checklist for when scanning finds no logger.
My RaceBox won't connect
Bluetooth checklist for RaceBox scanning and connection problems.
No laps were detected in my session
Why a session shows zero laps, and how to fix it.
GPS accuracy tips for recording
Get the cleanest possible trace from your phone — and know when to add hardware.
Cloud sync failed — what to check
Steps when sessions won’t back up or the sync card reports an error.
Contact support
How to reach us, and what to include so we can fix your issue fast.