Scanning finds nothing, or the download won't start? Work through this list — it resolves almost every case.

Checklist

1. Is the logger's Wi-Fi on? Turn the MyChron on and enable Wi-Fi on the device itself (see your MyChron manual for your model's menu).
2. Is your phone on the logger's network? Open your phone's Wi-Fi settings and join the network named AiM-…. Being near the logger isn't enough — the phone must join that network.
3. Did your phone bounce off the network? Phones dislike networks with no internet. If a "no internet connection" prompt appears, choose to stay connected / keep using the network. Some phones silently hop back to known Wi-Fi or cellular — check you're still on AiM-…, and if your phone offers an "auto-switch away from bad networks" feature, disable it for this network.
4. Stay close. The logger's Wi-Fi range is short; scan from beside the kart, not across the awning.
5. Rescan. Back in LapperSnapper: Import → MyChron and scan again. There's also a manual connect option if scanning still comes up empty.
6. Restart both. Power-cycle the MyChron, toggle the phone's Wi-Fi off and on, and try once more.

Downloads that fail partway

Move closer and retry — the app resumes with the sessions that didn't make it. If one session repeatedly fails to read, its file may be incomplete on the logger.

Still stuck? See Contact support — include your MyChron model and phone model.