Cloud sync failed — what to check

Sync usually fixes itself on the next attempt. When it doesn't, work down this list.

Checklist

1. Are you signed in? Open Settings — if it offers sign-in, you're signed out; sign in and sync resumes.
2. Is Pro active? Cloud sync requires a Pro subscription. Without it, the Backup card in Settings says Cloud backup & sync across devices is a Pro feature. — if Pro lapsed, sync pauses (your local data is untouched). See Cancel your subscription or request a refund for what lapsing does and doesn't affect.
3. Do you have a connection? Paddock Wi-Fi lies. Try cellular, or wait for real signal — the app is offline-first and will catch up.
4. Still connected to your MyChron's Wi-Fi? The AiM-… network has no internet. The Backup card tells you when this is why uploads are waiting; they go through once you rejoin normal Wi-Fi or cellular.
5. Retry manually. Tap Sync now on the Backup card in Settings and watch what it reports. If anything failed, the card lists each session with a reason — for example No internet connection, Sign-in expired, or Upload rejected — and Details shows the full error.
6. Update the app. A store update can carry fixes the sync needs; old app versions can stop syncing against newer cloud changes.

Reading the markers

There's no separate "not backed up" badge on sessions anymore — check the Backup card in Settings to see what's still pending (All backed up, a count waiting to back up, or a count that failed and will retry).

Still failing?

Email contact@lappersnapper.com with your account email, roughly when it started, and what the Backup card says — tap Details and include that text. A screenshot shortens the back-and-forth.