Contact support
Last updated 21 days ago
Couldn't find the answer here? We read everything.
How to reach us
- Tap Contact Us in Settings — it opens a pre-filled email with your app version, device, and account ID already included.
- Email: contact@lappersnapper.com
- Or use the contact form at lappersnapper.com
What to include
The more of this you send, the faster the fix — usually one reply instead of four:
- Your phone — model and OS version (e.g. iPhone 15, iOS 26).
- The app version — Contact Us in Settings fills this in for you automatically; otherwise check your app store's update/install info for LapperSnapper.
- What happened — what you did, what you expected, what you saw. Exact error text or a screenshot is gold.
- Your hardware, if relevant — MyChron 5/5S/6, RaceBox model, GoPro model.
- The session file, if it's about a session that won't import or looks wrong — attach the original .xrk / .ubx / .csv / .mp4 file.
- Your account email, if it's about sync, Pro, or billing (never send passwords — we'll never ask for one).
Feature ideas
We build this app with the paddock. If something would make your race weekend better, tell us — the same address reaches the people who build it.