Couldn't find the answer here? We read everything.

How to reach us

• Email: contact@lappersnapper.com
• Or use the contact form at lappersnapper.com

What to include

The more of this you send, the faster the fix — usually one reply instead of four:

1. Your phone — model and OS version (e.g. iPhone 15, iOS 26).
2. The app version — shown in Settings.
3. What happened — what you did, what you expected, what you saw. Exact error text or a screenshot is gold.
4. Your hardware, if relevant — MyChron 5/5S/6, RaceBox model, GoPro model.
5. The session file, if it's about a session that won't import or looks wrong — attach the original .xrk / .ubx / .csv / .mp4 file.
6. Your account email, if it's about sync, Pro, or billing (never send passwords — we'll never ask for one).

Feature ideas

We build this app with the paddock. If something would make your race weekend better, tell us — the same address reaches the people who build it.